Shipping, Returns and Exchanges

✅ Shipping Policy

Hair Extensions

Order Processing: Up to 3 business days for order processing and up to 10 business days for U.S. shipping.

Hair and Beauty Accessories

Order Processing: Up to 3 business days for order processing and up to 15 business days for U.S. shipping.

Apparels and Personalized Accessories

Order Processing: Up to 5 business days for order processing and up to 5 business days for U.S. shipping.

You will receive a tracking code when your hair extensions and/or apparel ships out. Because we work with multiple partners, your order may arrive at different times and in different packages if you order multiple items from the store.

We don't offer refunds due to shipping delays that may be caused by the weather and other events beyond our control. But trust that we are trying our best to ship your order out to you as soon as we can.

We are also not responsible for customs delay and any product that may be stuck with the shipping company. Please check your address carefully when ordering. If you're experiencing a delay with your order, please call the shipping company directly and provide your tracking number so that they can help speed up the delivery process.

We recommend purchasing shipping insurance as we are not responsible for your order once they leave our care.

✅ Return Policy

All our apparels and personalized items are printed on demand which makes returns and exchanges a bit tricky. However, if you have any problem with your order when it arrives, please reach out to us within 3 days and we'll be happy to work with you to resolve the issue.

Please read the product description in each product listing carefully, so that you will receive the exact product you wanted. 

✅ Exchange Policy 

If you will be ordering an apparel from our store, please take a look at the sizing chart to ensure that you order the right size for you. All our apparels are unisex and they fit true-to-size. But if unsure about the size to order, it's best to order a size up.

For hair extensions and other items from the store, please read the description carefully and don't hesitate to reach out to us via Facebook messenger if you have any question about a product in our store and we'll be happy to help you with the order process. 

 

See you at checkout! 🛒